Shipping & Delivery Policy

1. Order Processing & Handling Schedule

Every order placed through Infranix Solution undergoes meticulous verification and packaging prior to dispatch. Orders submitted before our daily cutoff time of 2:00 PM EST on business days (Monday through Friday) begin processing the same day. Orders placed after 2:00 PM EST or over weekends and national holidays are scheduled for processing on the immediate subsequent business day. Standard handling time is 24 to 48 hours.

2. Transit Timeframes & Shipping Rates

We provide two shipping tiers to accommodate your office timeline:

• Standard Insured Ground Delivery: Delivers within 2 to 5 business days. FREE on all orders totaling $50 or more. A flat shipping fee of $4.99 applies to orders under $50.
• Priority Expedited Shipping: Delivers within 1 to 2 business days for urgent corporate requirements (calculated dynamically at checkout based on package weight and destination zip code).

3. Protective Packaging Standards

Computer printing equipment is delicate precision technology. We utilize heavy-duty corrugated cartons, impact-absorbing custom corner buffers, and anti-static moisture barriers to protect factory seals and glass scanner surfaces during courier transit.

4. Live Tracking Notifications

The moment your shipment is collected by the carrier, an automated dispatch confirmation is emailed to you. This email contains the assigned courier name, dispatch timestamp, and a direct clickable tracking number that allows you to monitor package milestones and anticipated delivery arrival in real time.

5. Transit Damage & Loss Protection

All shipments dispatched by Infranix Solution are fully covered by commercial transit insurance. In the rare circumstance that a parcel arrives with severe exterior carton crushing, puncture damage, or missing contents, please notify our customer desk within 7 calendar days at service@infranixsoln.online. We will file the carrier claim on your behalf and immediately dispatch a brand-new replacement unit at zero cost to you.

6. Address Accuracy & Undeliverable Packages

Customers are responsible for providing complete and accurate street addresses (including suite or unit numbers) at checkout. If a package is returned to our depot as undeliverable due to an incorrect customer address or repeated recipient absence, our customer team will contact you to verify coordinates and re-dispatch.

7. Shipping Desk & Delivery Support

For tracking assistance, delivery rescheduling, or address corrections, please contact our logistics desk: